Using this web form will prompt an automatic acknowledgement of your invoice query. If you do not receive one, your query has not been received. Please repeat the process or email: firstname.lastname@example.org.
We aim to provide a full response as soon as possible. We will put your account on hold until we have carried out our investigations. This gives us sufficient time to fully investigate your concerns and means you will not receive reminder letters if you are disputing a charge and have not yet received a response from us.