Report a missed bin collection
Please ensure you report your missed bin within
48 hours of your scheduled collection day. Our waste and recycling collection crews only return to empty bins (including kerbside food caddies) that have genuinely been missed by our crews.
We record all bins that are not put out for collection, are too heavy or are contaminated on an electronic reporting system in the vehicle’s cab. Returning to empty bins that were either not put out for collection, contaminated or too heavy; takes up valuable time and resource that could have been better used elsewhere.
If your bin was not out at the time of collection, too heavy or contaminated with the wrong items, you will have to remove any contamination and reduce the weight of your bin, and a fee of £47 will be charged in advance to cover the costs of our crews returning.
If you do not wish to pay the fee, you can either wait until the next scheduled collection or take the waste to the nearest recycling centre. More details are available on our Recycling Centres page.
We are unable to return to collect bins if they are reported later than 48 hours after the collection was due. If you have excess waste, this can be taken to the recycling centre on Eastman Way in Hemel Hempstead or Northbridge Road in Berkhamsted
To avoid a missed collection, residents are reminded that their bins should be placed on the boundary of their properties by 6.45am on their normal day of collection.
You can check your bin collection date on our When are my bins collected? page.
If you believe that we have genuinely missed your bin collection, then please continue with the reporting process below.
If your bin was not collected due to one of the reasons outlined above and you want us to return to collect your bin, please contact the call centre to pay the fee on 01442 228000 and ask for customer services.
Missed Green Bin
Please note green-lidded bins will only be collected if you have purchased a garden waste subscription for the 2024 season. If you have not purchased your subscription please visit our
garden waste subscription page. Your green-lidded bin will then be collected on your next scheduled collection day. Do not fill in this form if you have not already purchased the garden waste subscription.