Use this form if your bin was not emptied on your scheduled collection day.
You must report a missed collection by 5pm on the next working day after your collection was due.
Before you report a missed collection
Only report a missed collection if:
- your bin was put out by 6.45am on collection day
- your bin was at the boundary of your property
- your bin was not too heavy
- your bin did not contain incorrect items (contamination).
If your bin was too heavy or contained incorrect items, we will leave a hanger on the bin explaining why it was not collected.
Our collection vehicles record when a bin has not been emptied because it was not put out, was too heavy or contained incorrect items.
If your bin was not emptied for one of these reasons, you can arrange a return collection for £53. To do this, call 01442 228000 and ask for Customer Services.
If you do not want to pay for a return collection, you can wait until your next scheduled collection or take the waste to a Recycling Centre.
You must remove any incorrect items or reduce the weight of the bin before a return collection can take place.
What happens next
We're sorry if your waste has not been collected as expected.
If your collection was genuinely missed by our crews, we will do our best to return and collect it within five working days.
There may be occasions when a return collection is not possible. If this happens, you may need to wait until your next scheduled collection.
We understand this may be inconvenient and thank you for your patience while our crews prioritise essential services.
Green-lidded bins
We only collect green-lidded bins from properties with a current garden waste subscription.
Find out more on our garden waste subscription page.